Diagnostics Laboratories

With most lab or imaging systems, the transmission of data is a black box – you simply can’t see into the interface. People have to rely on their memories about whether they received results on a specific patient’s labs. The XTi Windshield creates a transparent interface so you can track the data transmission process and confirm that a report was delivered. If something was kicked out, you can investigate immediately. In addition to creating a much better user experience and clearly showing where data transmission has failed, having a transparent interface can enhance your success. For example, if you see that a client hasn’t sent you an order in several weeks, you can evaluate what has changed. Could they be using a different provider?

Case Study

As the world’s leading provider of diagnostic information services, Quest Diagnostics touches the lives of 30 percent of American adults each year. And yet, for years, nurses in many physician practices typically had to rely on luck and their memories to determine if a lab report for a particular patient had been delivered from Quest all the way through the practice’s information system. Even though they thought they saw certain reports, there was no way to tell for sure. Until Quest incorporated XTi tools.

Our innovations have allowed end users to look through the interface and see where lab reports are in the delivery process. Now Quest can look into the interface on their end too, avoiding confusion and the need to resend results. Practices love having the transparency and visibility that enables this self-service tracking.